Nvaji FAQ — your questions answered, right here

No. Each person is allowed only one account on Nvaji. Creating multiple accounts using the same number or identity will result in all accounts being closed, and any balance may be forfeited.

KYC (Know Your Customer) is an identity verification process. You'll need to complete KYC before your first withdrawal or when your transactions exceed a certain amount. Simply submit a photo of your National ID or passport, and verification is typically completed within 24 hours.

On the login page, click "Forgot Password." An OTP will be sent to your registered mobile number. Use it to set a new password. If you run into any issues, contact support.

For a temporary break, enable the cooling-off or self-exclusion option from your account settings. To close your account permanently, contact support. Make sure to withdraw any remaining balance before closing.

The real name provided at registration cannot be changed. To update your mobile number, KYC verification and support assistance are required. Your email address can be updated directly from Account Settings.

Yes, registering with nvaji is completely free — no registration fee or sign-up charge. Simply make your first deposit to unlock the welcome bonus.

Log in and go to the Deposit menu. Choose your preferred payment method — mobile banking or bank transfer. Enter the amount and follow the on-screen instructions. Funds are typically credited to your account within 5–15 minutes.

The minimum deposit depends on your chosen payment method. For mobile banking, it is generally BDT 100. Bank transfers may require a slightly higher minimum. Check the Deposit page for the latest details.

Wait 30 minutes first. If the funds still haven't arrived, take a screenshot or note your transaction slip and reach out to support via live chat or email. Most issues are resolved within 2 hours.

Nvaji does not charge any fees on deposits. However, your payment gateway, mobile banking provider, or bank may apply their own fees. Those charges are governed by the respective platform's policies.

Go to the "Responsible Gaming" section in Account Settings to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing one requires a 72-hour waiting period.

Nvaji supports mobile banking (various providers), bank transfer, and e-wallets. For the latest list of available payment methods, On the Deposit page View.

For KYC-verified accounts, withdrawals are generally processed within 15 minutes to 24 hours. Bank transfers may take slightly longer.

The minimum withdrawal is generally BDT 300. The maximum varies by payment method and account level. VIP members are eligible for higher withdrawal limits.

First, make sure your KYC verification is complete. Then check whether the wagering requirements for the bonus have been met. If everything looks good, contact support via live chat and provide your transaction ID.

Nvaji generally does not charge any fees on withdrawals. However, your payment provider may apply their own charges. Please check the fees for your chosen method before initiating a withdrawal.

Bonuses cannot be withdrawn directly. You must first meet the specified wagering requirements. Once those are fulfilled, any winnings derived from the bonus can be withdrawn.

Yes, KYC must be completed before your first withdrawal. This is mandatory for security and anti-money laundering compliance. Once verified, future withdrawals will be processed faster.

After registration, simply make your first deposit and a 100% welcome bonus will be credited to your account automatically. Free spins are usually added within 24 hours. No promo code required.

Wagering requirements refer to how many times you must bet the bonus amount before you can withdraw it. For example, a BDT 1,000 bonus with a 30x wagering requirement means you need to place BDT 30,000 in bets. See the Bonus page for full terms.

Log in every day to earn a Daily Login Bonus — the more consecutive days you log in, the bigger your bonus gets. Also check the Promotions page for daily deposit offers and cashback promotions.

When someone registers and makes their first deposit using your referral link or code, you'll receive a bonus. The more your referred friends play, the higher your commission grows. Visit the Referral page for full details.

Each bonus has its own expiry period. If the wagering requirements are not met within that time, the bonus will be forfeited. Nvaji regularly offers new bonuses, so be sure to check the Promotions page.

You earn points on every bet you place. Accumulated points can be redeemed for bonus cash, free spins, or cashback. The more points you earn, the higher your VIP tier — and the better the rewards.

Nvaji offers Live Casino (Baccarat, Roulette, Blackjack), slots, Sports Betting (including cricket and football), Bingo, and much more — with a total game library of over 1,000 titles.

Yes, all nvaji games use certified RNG (Random Number Generator) technology, verified regularly by independent third-party auditors. Results are entirely random and cannot be manipulated.

Yes, almost all nvaji games run smoothly on mobile. Download the nvaji app for an even better experience. Both Android and iOS are supported.

Some Live Casino tables feature Bengali or Hindi-speaking dealers. The interface is also available in Bengali, so you can play comfortably without needing English. Check the Live Casino section for available Bengali tables.

If you get disconnected, the result of that round is saved in your game history. You can view it once you reconnect. If you notice any discrepancy, report it to support within 24 hours.

You can bet on over 30 sports, including cricket (IPL, BPL, Test, T20), football (Premier League, La Liga), tennis, and badminton. Live betting is also available, letting you place bets while a match is in progress.

Yes. nvaji uses 256-bit SSL encryption. Your personal and financial information is stored with the highest level of security and is never sold or shared with third parties. Learn more Privacy Policy View.

2FA (Two-Factor Authentication) adds a second layer of security to your login. In addition to your password, you'll need to enter a one-time OTP sent to your mobile. Enable it from the Security section in your Account Settings. It is strongly recommended to keep 2FA active at all times.

Nvaji sends an alert to your mobile whenever a login is detected from an unfamiliar device or location. You can review your login history in Account Settings. If you notice anything suspicious, change your password immediately and contact support.

Yes, nvaji is an internationally licensed platform, operating in full compliance with its licensing authority's regulations. Game fairness, payment security, and user protection are all regularly audited.

Always access the site by typing nvaji.vu directly into your browser. nvaji will never ask for your password or payment details via email or chat. Do not click on unfamiliar links. If something seems off, verify with support.

Contact support via live chat immediately. Your account will be frozen right away. It will then be recovered through KYC verification. Our 24/7 support team treats these cases as the highest priority.